Terms and Conditions
Payment - We only accept cash or Debit/Credit Cards as payment. Unfortunately we do NOT accept Cheques. For all new customers using us for the first time we would ask you to pay on the day of arrival otherwise our regular customers can pay either on the arrival or departure day.
Boarding Fees -
Boarding fees are charged from and including the date of arrival to the
date of departure up and till 10:00am the following day. After 10:00am
the next daily charge becomes chargeable. Your boarding fees due will be
for the full period booked with no reductions made if you collect your
animal[s] early.
Boarding Contract – All customers are requested to complete
and sign our boarding contract and make reference to the "Conditions
of Acceptance", which is displayed in our reception.
Medical Conditions - An animal with a known pre-existing
medical condition or receiving medication will be accepted for boarding
on the understanding that any future vet fees incurred during the boarding
period will be met, in full, by the owner of the Animal. A Pet Taxi charge
may have to be added if we are needed to take your animal to the vets.
Vaccinations - Your cat must be fully inoculated against Feline Enteritis (cat flu) and the vets certificate must be shown as proof upon arrival. Again we must see your certificate 12 months later when your cat has been for their annual injections.
Emergency – In case of an emergency
we require an emergency contact name and telephone so that we can make a
courtesy call should your animal fall ill. We prefer to make contact with
your designated contact so as to not upset your holiday should your animal
develop an illness. Rest assure that your contact and we will attend to
your animals wellbeing issue. Or we can make contact with you direct if
you prefer.
Vets – Should your animal go ill for any reason then we
will use our vets as stated on our "Conditions of Acceptance for Boarding".
Should the need arise then we will need to charge you at our Pet Taxi charge
rates. Please refer to our Pet taxi Page – Tariffs.
Xmas – At Xmas we require a 50% deposit to secure the booking,
which will not be refundable if cancellation occurs less than two weeks
prior to the Arrival date period. We, the management, reserve the full
discretionary rights as to waiver this if we are able to fulfil the boarding
space with another customer. However, a full refund will be given (less
any card transaction refund fees) provided we are given 2 weeks or more
notice of cancellation.
Pet Insurance – During the period of boarding between the
arrival and departure dates your animal will be covered by our full pet
insurance and is included within the boarding fees. Our insurance will
not cover for any pre-existing animal illnesses; we will only cover for
illnesses that have arisen as a result of the boarding period.
Cancellations – You have every right to make a cancellation
to your booking as long as you give us a minimum of two weeks notice to
give us sufficient time to replace your booking. If it’s less than
two weeks notice then we will charge you a 50% levy particularly in a busiest
periods. However, the management reserve the full discretionary rights
as to reduce this partly or waiver the levy completely.
Amendments to your booking - If you need to reduce the boarding
period of your existing booking in advance of more than two weeks of the
arrival date of your booking then we will reduce the total boarding fees
in accordance to reflect the actual new boarding period. If it’s
less than two weeks then we will have to charge for the full boarding as
to the original existing booking made by you. Again, we reserve the full
discretionary rights as to whether we’ll reduce this partly or waiver
completely the extra days boarding fees that you do not require.
Pet Sitting Service - To book our pet sitting
service we require full payment in advance of the start date either by cash
or debit/credit card. If we make the initial visit to you to arrange this
service and you prefer to pay by debit/credit card then we will ring you
after the visit to arrange the payment over the phone. Or you can visit
our facilities to make arrangements and make payment there and then. We
will also complete paperwork to obtain information about your pets. As we
are fully police vetted you are very welcome to request the presence of
our CBR form.
