Terms and Conditions
Payment
We only accept cheque or cash as payment. Payments can be made upon arrival or on departure.
Boarding Fees
Boarding fees are charged from and including the date of arrival to the date of departure up and till 10:00am the following day. After 10:00am the next daily charge becomes chargeable. The amount due will be for the full period booked with no reductions made if you collect your animal[s] early
Boarding Contract
All customers are requested to complete and sign our boarding contract and make reference to the “Conditions of Acceptance”.
Medical Conditions
A animal with a known pre-existing medical condition or receiving medication will be accepted for boarding on the understanding that any vet fees incurred will be met, in full, by the owner of the Animal.
Vaccinations
Your cat must be fully inoculated against Feline Enteritis (cat flu) and the vets certificate must be shown as proof upon arrival.
Emergency
In case of an emergency we require an emergency contact name and telephone so that we can make a courtesy call should your animal fall ill.
Vets
Should your animal go ill for any reason then we will use our vets as stated on our "Conditions of Acceptance for Boarding". There will be a small mileage charge for taking your animal to and from the vets.
Xmas
At Xmas we require a 50% deposit to secure the booking, which will not be refundable if cancellation occurs two weeks prior to the Xmas period.
Pet Insurance
During the period of boarding between the arrival and departure dates your animal will be covered by our full pet insurance and is included within the boarding fees.
