Making a booking
All bookings now require a deposit to secure the booking. Normally we accept 50% of the total booking fees in advance. The deposit is not required straight away if your proposed booking is months in advance as long as it is paid approximately two months minimum before the arrival date. If your arrival date is quite soon then we would like your deposit paid when making your booking. We are quite flexible and would like to make sure your booking is secured.
This is payable over the phone or please pop in to pay cash.
The deposit is fully refundable on any cancellation of bookings made, less any nominal Debit/Credit card charges. However, if the booking is cancelled within less than a week before your arrival date then the deposit is non- refundable. However, we may waiver this condition based on management’s discretion only.
You have every right to make a cancellation to your booking at any time as long as it’s not less than one week prior to your actual arrival date and a full refund will be provided less any nominal card charges, if applicable. If you cancel less than one week before your arrival date then unfortunately your deposit is non refundable. However, the management reserve the full discretionary rights as to reduce this partly or waiver the levy completely.
Amendments to your booking
If you need to reduce the boarding period of your existing booking in advance of more than one week of the arrival date of your booking then we will reduce the total boarding fees in accordance to reflect the actual new boarding period. If it’s less than one week then we will have to charge for the full boarding as to the original existing booking made by you. Again, we reserve the full discretionary rights as to whether we’ll reduce this partly or waiver completely the extra days boarding fees that you do not require.
Pet Boarding Insurance
During the period of boarding between the arrival and departure dates your animal will be covered by our full pet insurance and is included within the boarding fees. Our insurance will not cover for any pre-existing animal illnesses; we will only cover for illnesses that have arisen as a result of the boarding period.
Within 7 days
Should you animal become ill after you cat leaves our establishment then please notify us within 7 days as we can make a claim under the Animal Expenses Vet Fees as part of our vet insurance. In order to make a claim under this section, the animal must have been taken to a vet within 72 hours of leaving our establishment or at the very least, a telephone call to the vet must have been logged within this timescale.
After 7 Days
If you animal becomes ill after its boarding stay with us and you notify us after 7 days from the date of boarding departure then it becomes a custodial liability. In this case you must provide a complaint in writing explaining your reasons for doing so and the nature of the illness. As soon as we receive this we will forward this onto our insurers who will investigate the allegations to ascertain what actions to take and will liaise with you, the customer, directly.
Pet Sitting Service
To book our pet sitting service we require full payment in advance of the start date either by cash or debit/credit card. If you would like us to make an initial visit to your home to arrange this service there will be an initial visit charge, at management discretion, to cover expenses and will be added onto your final bill. Our charges are based on a per visit basis and included all labour and fuel costs.
If after an initial visit you prefer to pay by debit/credit card then we will ring you after the initial visit to arrange the payment over the phone. Or you can visit our facilities to make arrangements and make payment there and then.
You will need to complete our online submission form to obtain information about you and your pets and to receive your house key. As we are fully police vetted you are very welcome to request the presence of our CBR form and view our special insurance papers for Pet Sitting/dog walking.
We only accept cash or Debit/Credit Cards as payment. If you have paid a deposit for your booking then we would prefer the remaining balance paid on your day of arrival.
Boarding fees are charged from the date of arrival to the date of departure. Your boarding fees due will be for the full period booked with no reductions made if you collect your animal[s] early.
All customers are requested to complete and sign our boarding contract and make reference to the “Conditions of Acceptance”, which is displayed in our reception. As part of the boarding process you will be required to complete an online submission form for Customer Records giving us information about you and your pets.
An animal with a known pre-existing must be declared to us of medical conditions or receiving medication will be accepted for boarding on the understanding that any future vet fees incurred during the boarding period will be met, in full, by the owner of the Animal. A Pet Taxi charge may have to be added if we are needed to take your animal to the vets concerning this medical condition. Please refer to our Pet Taxi page for Pet Taxi rates.
Your cat must be fully inoculated against Feline Enteritis and cat flu and the vets certificate must be shown as proof upon arrival. Again we must see your certificate 12 months later when your cat has been for their annual injections for further bookings. Or preferably, bring your vaccinations records in everytime your animal boards with us as routine
In case of an emergency we require an emergency contact name and telephone so that we can make a courtesy call should your animal fall ill. We prefer to make contact with your designated contact so as to not upset your holiday should your animal develop an illness. We will arrange with your designated emergency contact to attend to your animal’s wellbeing issue. Or we can make contact with you direct if you prefer.
If we discover that your animal has fallen ill as a result from the experience of the boarding period then we will take to your vets at our cost. All costs incurred due to pre-existing health conditions as noted on our records or by the vets will be met by the owner. On this occasion and we are required to Pet Taxi your animal to your vet then our Pet Taxi charges will apply – our rates for Pet taxi Page – Tariffs. Or you may prefer, if convenient, to use your own emergency contact to do the pet Transportation to a vet.
Should your animal go ill for any reason then we will use our vets or your preferred vet as stated on the Customer record card.
To hire our service for Pet Taxi all written communications via email will be binding for both parties namely, Just for Cats Cattery and you the customer. For long distance Pet Taxi outside of Peterborough an agreed price set between ourselves must be paid for in advance using our card payment machine.
All local Pet Taxi movements can either be paid in advance if the set time for Pet Taxi is known thus setting the correct price and be paid over phone using our card machine. Or, if the Pet Taxi time is not known then payment will be made after the Pet Taxi has taken place. This will fall in line with our Pet Taxi tariffs and payments to paid in cash at the end point of the journey or by card machine once the Pet Taxi driver arrives back at Just for Cats Cattery.